Trading Terms and Conditions
Anyone ordering from Claude & Co via Orderspace must be a retailer who sells their products to an end consumer. Any distributor or agent agreements must be made clear to Claude & Co and approved before ordering via this platform. Under no circumstances are Claude & Co products to be offered on Pre-Order unless otherwise agreed. We do not offer a drop shipping service.
Minimum Order Value
Order value is calculated before VAT is added. All opening orders will need to meet the following value requirements:
GBP - £800
Other currencies:
USD - $900
EUR - €900
Subsequent orders placed within 3 months of the first order will require a minimum of £300, $400 or €400. Subsequent orders exceeding this time frame will need to re-meet the opening order spend as stated above.
Minimum Annual Spend
Please note: In order for Claude & Co’s brands presence to be consistently reflected within stores, stockists are required to spend a minimum of £3000 per annum. Accounts will be reviewed throughout the year and should the minimum annual spend not be met, Claude & Co reserve the right to retract their business.
Pricing
We encourage RRPs to be reflected by our stockists. However, if a stockist feels the needs to amend the retail price of Claude & Co pieces, we require that no permanent markdown prices or offers over regular sign up discounts be applied to the RRP within 3 months of receiving product.
Payment
Payment is required in full prior to orders being dispatched. Any terms must be agreed with Claude & Co before placing your order. A 40% deposit payment will be required for all pre-orders and rebuy styles; followed by full outstanding payment prior to dispatch.
If no deposit is taken, we will require full payment prior to delivery. No order can be cancelled once ready for delivery, we would take a minimum 60% fee for cancellation at this stage.
We accept payment via Bank Transfer and Stripe.
Delivery
NOOS lines - dispatched within 3 working days following payment.
Pre-order and Rebuy styles - subject to collection launch schedule.
Shipping cost will be calculated individually and added to your invoice. Please do inform us if you would like to arrange delivery.
Duties & Taxes
Claude & Co are not responsible for dealing with duty and tax charges/payments. However we would like to remind our international stockists that VAT charges are reversible, dependant on retailer's VAT status.
Product
Claims for faulty stock replacements or credits will only be considered if raised within 14 days of receipt.
Please do contact wholesale@claudeandco.co.uk should you have any questions or queries.